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Inside Boeing's Quality Control Process for 737 Max Planes | WSJ

Original YouTube Video | wsj Published on 2024-03-29 Level：56 Speed：52 maxwordlevel：4

#EnglishListening #LearnEnglish

Video vocabulary

control

US / kən'trəʊl /

•

UK / kənˈtrol /

noun
A device designed to operate a machine
Participant in experiment that is left untouched
Act to dominate or command; make manageable
A law limiting the growth or spread of something
A place which overseas or manages e.g. a factory
verb
To direct or influence the behavior of something

quality

US / 'kwɒlətɪ /

•

UK / ˈkwɑlɪti /

noun
Feature associated with someone or something
High level of worth or excellence

alaska

US / əˈlæskə /

•

UK / əˈlæskə /

other
A state in northwestern North America; the th state admitted to the union

dramatic

US / drəˈmætɪk /

•

UK / drəˈmætɪk /

adjecitve
Gripping the attention; causing an effect
(Of an event) sudden and extreme

door

US / dɔ:(r) /

•

UK / dɔr,dor /

noun
You walk through this when you go in a room

keep

US / ki:p /

•

UK / kip /

noun
Large, strong tower in the middle of a castle
Money spent on you so you can live in a place
verb
To continue doing something; not to stop
To stop balls going in a goal in sports
To not give back or return something
(Of food) to not spoil or not rot
To take possession of something to own, e.g. a pet
To have and continue to hold something
To do something that you have promised or agreed
To stay in a certain place or condition
To maintain the rules

and

US / ənd /

•

UK / ənd, ən,ænd /

conjunction
Used to refer to two or more things
Plus; in addition; on top of that
Used to introduce an action that follows another

where

US / hwɛə /

•

UK / hwɛr, wɛr /

conjunction
At or in the place which
In whatever place
pronoun
Word you use to ask the location of something

direct

US / də'rekt /

•

UK / dɪˈrɛkt, daɪ- /

adverb
Coming straight from something
verb
To tell someone in a very clear way to do something
To show the way by conducting or leading
To control the acting in a movie or play

layer

US / ˈleiə /

•

UK / ˈleɚ /

noun
One of several sheets of a material or object
verb
To put things one on top of another

plug

US / plʌg /

•

UK / plʌɡ /

noun
Wood, rubber or metal used to block a hole
Thing on a wire to connect to electricity supply
A promotion of a product
verb
To use an object to block a hole
To promote or advertise a product

floor

US / flɔ:(r) /

•

UK / flɔr, flor /

noun
Large area used for a particular purpose
Part of a room on which you stand
Particular level in a building; storey
verb
To hit or push someone to the ground
To surprise or confuse someone who can't respond

midair

US / mɪd'eə /

•

UK / mɪd'er /

adjecitve
Some point in the air; above ground level

airline

US / ˈeəlaɪn /

•

UK / ˈerlaɪn /

noun
Company that flies passengers in its planes

between

US / bɪˈtwi:n /

•

UK / bɪˈtwin /

preposition
From one person, thing, or place, to another
In the space that separates two objects
Among two or more people who share something

responsibility

US / rɪˌspɒnsə'bɪlətɪ /

•

UK / rɪˌspɑnsəˈbɪlɪti /

noun
Job, task or thing you are expected to look after
A thing to be done because it is morally correct
State of being dependable or reliable

this

US / ðɪs /

•

UK / ðɪs /

adjecitve
Used to indicate something already been discussed
Used to indicate something happening around now
adverb
An indication by a physical motion or gesture
A specific amount of
determiner
Person, thing, or idea near you
pronoun
Person, thing that has already been discussed

the

US / ðə /

•

UK / ðə /

article
Used to refer to something already mentioned
Used to show there is only one of something
determiner
Used to describe all of a family

audit

US / ˈɔ:dɪt /

•

UK / ˈɔdɪt /

noun
Examining financial accounts to ensure accuracy
verb
To examine (finances) carefully for accuracy

multiple

US / ˈmʌltɪpl /

•

UK / ˈmʌltəpəl /

adjecitve
Having or involving more than one of something
noun
Number produced by multiplying a smaller number
Shop with many branches

before

US / bɪˈfɔ:(r) /

•

UK / bɪˈfɔr,-ˈfor /

adverb
At a time earlier than the present; previously
conjunction
In advance of something happening
preposition
In front of someone or something

group

US / ɡru:p /

•

UK / ɡrup /

noun
Two or more musicians who play music together
Number of people or things gathered together
verb
To combine or collect objects or people together

blow

US / bləʊ /

•

UK / blo /

noun
Something that causes you difficulty or sadness
Act of making air come out of your mouth
A hit or strike from an object
verb
To move something using air
To make air come quickly out of your mouth
To clear something by forcing air through it

comply

US / kəmˈplaɪ /

•

UK / kəmˈplaɪ /

verb
To obey; follow a rule, another's wishes etc.

month

US / mʌnθ /

•

UK / mʌnθ /

noun
One of 12 28-31 day periods in the year

inspection

US / ɪnˈspekʃn /

•

UK / ɪnˈspɛkʃən /

noun
Official examination to make sure everything is ok

handle

US / 'hændl /

•

UK / ˈhændl /

noun
The part of a door you hold to open it
Thing you hold to carry or open a bag, pan etc.
verb
To cope with or take responsibility for
To control a machine, car etc.
To control or be controlled /used in a certain way
To deal with a particular situation/person; manage
To buy, sell, or move materials or goods
To hold, control, or use something with the hands
To touch objects with the hands to look at them

with

US / wɪð /

•

UK / wɪð, wɪθ /

preposition
As an employee of a certain company
Against something or someone
By using something as a means
Due to; because of
Including
Possessing as a feature
Related to
(Of the manner/attitude by which you do something)
Used to express that people or things are together

different

US / ˈdɪfrənt /

•

UK / ˈdɪfrənt /

adjecitve
Not of the same kind; unlike other things

find

US / faɪnd /

•

UK / faɪnd /

noun
Object discovered by chance
Things that have been discovered from searching
verb
To become aware of something that is happening
To discover or meet by chance
To decide if someone is guilty of a crime, or not
To learn through study, research, or effort
To discover something by looking for it

factory

US / ˈfæktri /

•

UK / ˈfæktəri /

noun
Building where things are made

requirement

US / rɪ'kwaɪəmənt /

•

UK / rɪˈkwaɪrmənt /

noun
A demand that someone does something
Something that is a necessity

example

US / ɪgˈzɑ:mpl /

•

UK / ɪɡˈzæmpəl /

noun
Thing, person which represents a category

that

US / ðæt /

•

UK / ðæt, ðət /

adjecitve
The person or thing being talked about
Used to identify something both the speakers know
adverb
Used to reinforce adjectives and adverbs
To such a degree
conjunction
Used to connect a noun clause
Used to introduce an adverbial clause
Used to introduce a noun clause
determiner
Used as a noun to refer to something
pronoun
Referring an object far away
Used to refer to the relative pronoun ‘which’

mean

US / mi:n /

•

UK / min /

adjecitve
Being good at
Nasty; unkind
Not liking to spend money; cheap; stingy
noun
Average of a set of numbers
verb
To express a particular idea or thought
To intend to do something in particular
To have a particular meaning or value

limitation

US / ˌlɪmɪˈteɪʃn /

•

UK / ˌlɪmɪˈteʃən /

noun
Act of controlling or reducing the size of

safe

US / seɪf /

•

UK / sef /

noun
Metal box with a lock to keep valuable things in
adjecitve
Highly likely
Being out of danger

fail

US / feɪl /

•

UK / fel /

noun
A mark on a test showing you did not pass
verb
To be unsuccessful in passing a class or exam
To not do or provide something that is needed
To stop working or functioning; to break down
To not achieve a goal, or to go wrong

here

US / hɪə(r) /

•

UK / hɪr /

adverb
In this place; at this location, position or time

accident

US / ˈæksɪdənt /

•

UK / ˈæksɪdənt, -ˌdɛnt /

noun
Sudden unplanned event causing damage, injury etc.

Subtitles section

Months before a door plug blew off midair

this Alaska Airlines plane rolled off the floor here at Boeing's SevenThirtySeven factory,

It's where a subsequent audit found the plane maker failed to comply with quality control requirements

meant to keep that plane safe.

At the factory, there are multiple layers of inspection handled by groups with different responsibilities and limitations,

It's a direct correlation between the quality in the factory

and the quality of the plane in service,

And the Alaska accident is a dramatic example of that.

Boeing was given ninety days to present regulators with a plan to fix its quality control issues,

To understand what those issues are

let's look at each layer of Boeing's quality process.

First, Boeing's own quality inspectors.

When the plane is being assembled inside the factory

there, generally speaking

are different types of inspection.

Boeing's team of quality control inspectors are in place to perform checks

and tests on mechanics' work,

Boeing has, in the past

eliminated some of these inspections

and put mechanics in charge of checking their own work,

But the company said self inspection now accounts for only a small percentage of inspection methods,

You may do a great job

but you may have days where you don't do a great job

and not having that quality control person there looking over your shoulder can be a real problem,

Ed Pearson worked in Boeing's retinplant for three years

before becoming a whistleblower

after the deadly Seven Thirty Seven MAX crashes,

He raised concerns about quality problems

he saw during his time at the factory,

Bottom line is, the Seven Thirty Seven factory needs to be thoroughly investigated,

Including work that happens out of the production line's ordinary sequence

so called traveled work,

There's this incredible pressure to push the planes out the door

and mistakes are made when that happens,

Federal investigators probing the Alaska incident have identified traveled work as a liability

when it comes to airplane quality,

On this, Boeing CFO Brian West said recently

For years, we prioritized the movement of the airplane through the factory over getting it done right

and that's gotta change,

This stuff matters.

And in an address to employees after the door plug incident

Boeing CEO David Calhoun said,

I know I'm preaching to the choir here.

This isn't a lecture, not by any stretch.

It's nothing more than a reminder of the seriousness with which we have to approach our work,

Calhoun has since said he would step down as CEO at the end of the year as a part of a broader company shakeup,

The head of Boeing's commercial aircraft business

and the executive in charge of the SevenThirtySeven factory

have also stepped aside,

Another layer of inspection

the Organization Designation Authorization

or ODA.

Their job is to look at the finished work by the Boeing employees

and the Boeing quality team

and check to see whether or not the airplane conforms with federal safety rules,

The ODA's responsibilities are approved by the FAA

but members aren't employed by the FAA.

These are Boeing employees who represent the FAA.

They report to the FAA, even though they're paid by Boeing.

The FAA inspectors union has previously said

this structure effectively lets the Fox guard the hen house,

There have been problems in the past

where these ODA employees who work for the FAA felt pressure from management,

Boeing has said it's made changes to prevent such interference,

But a recent FAA panel's report said there are still opportunities for retaliation to occur

and there is a disconnect between Boeing's senior management

and other members of the organization on safety culture,

Boeing said it has taken steps to foster its safety culture

but there is still more work to do.

The final layer of inspection on Boeing planes

the FAA itself.

While the plane is being assembled

FAA inspectors check Boeing's quality system.

By and large, it's an auditing operation.

They're reviewing paperwork.

They're not actually inspecting aircraft.

But the FAA does inspect each plane before it's delivered.

After a flight test, the plane is given to FAA inspectors for final approval,

They do what's called an airworthiness certificate inspection

which is, it's like, you know

if you build a house, at the end of the house being built

you do a walkthrough,

A retired FAA inspector said in the final walkthrough on an aircraft

inspectors typically pick ten to twenty items to double check against the plane's approved specifications,

If those items look good, the plane is clear.

If not, the FAA may conduct further inspections.

It is Boeing's job, not the FAA's job

to make quality aircraft.

As somebody who used to work at the agency told me

we are not Boeing's quality department.

Before the Alaska Airlines blowout

the FAA had eight inspectors assigned to the Retton site

which employs roughly thirteen thousand Boeing workers.

That's not enough to monitor the restaurant operations at the site

much less the facility where they're building planes,

Following the door plug incident

the FAA sent twenty more inspectors to the factory in Renton

and pledged a more hands on approach,

There's a lot of pressure from Congress and the public to make sure that the FAA is going to push Boeing to fix itself,

When asked about its changes

FAA Administrator Mike Whitaker said

We are migrating.

to a system that is, I would call, audit plus.

So we're going to have more of a surveillance component

where inspectors are actually on the ground talking to people

and looking at the work that's being done,

In the weeks following the Alaska Airlines incident

more loose parts, mis drilled holes

a federal investigation

and a criminal probe into the blowout have put more pressure on the planemaker to get this right,

There's a lot at stake.

And this is why we're saying, you know, don't be fooled.

Don't don't think, just because we patched up the Alaska plane

you know, incident, that everything is good,

There's a lot of work that needs to get done.

And the good news is all these things are fixable.

Boeing's proposed changes to its quality process remain to be seen,

Boeing's CFO said.

We're undertaking comprehensive actions

so that we can move forward

to strengthen quality

and build confidence,

That includes deliberately slowing down aircraft production at the factory

as Boeing faces increased scrutiny from regulators,

We've increased our audit

and our oversight of Boeing pretty significantly

since January fifth,

If we see something that requires us to cease production

or pull something down

we'll do that,

For now, planes are still rolling off the line

but the FAA has put Boeing's plan to increase production here on ice,

The FAA has choked off Boeing's ability to produce cash flow

until it is satisfied that Boeing can produce quality

safe aircrafts,